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Luxepets is available on over 300 locations nationwide. Please email us for
a store in your area.
Return and exchange policy:
Simply return your merchandise to us in its original and unused condition within 30 days of receipt for a full merchandise exchange or online store credit. Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date and can be used for website purchases.
We encourage you to measure your pet as accurately as possible, as we allow one complimentary exchange per item*. After one exchange, each exchange will incur a re-stocking and shipping + handling fee of $12 per item. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.
*All exchanges for international orders will be charged an international shipping fee based on the items exchanged.
Please ship unused item and packing receipt to the following address:
Luxepets LLC
Attn: Exchanges
1801 Lincoln Blvd. #112,
Venice, CA 90291
On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.
Please call our office at 310.314.9837 to confirm that you have mailed the returned merchandise.
Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition. All sales and clearance items are final sale and cannot be exchanged or returned. We allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $12.
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